Switch Hits
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Switch Hits Overview
Switch Hits has 2.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful product, Customer service response to my inquiry, No pros.
Cons: Potentially fraudulent return policy, Customer service is poor, Waiting over two months for a credit on returned items.Recent recommendations regarding this business are as follows: "Buy by price, pay twice.", "The quality is worth the price.", "Stay away", "The product I received is beautiful and revived in a timely manner, but customer service is lacking.", "Make sure you purchase correct merchandise".
Switch Hits has 2.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful product, Customer service response to my inquiry, No pros.
Cons: Potentially fraudulent return policy, Customer service is poor, Waiting over two months for a credit on returned items.Recent recommendations regarding this business are as follows: "Buy by price, pay twice.", "The quality is worth the price.", "Stay away", "The product I received is beautiful and revived in a timely manner, but customer service is lacking.", "Make sure you purchase correct merchandise".
Most users ask Switch Hits for the delivery of goods as a solution to their issues.
Review authors value the most Layout of Store. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Switch Hits Reviews
"Customer service follow up"
I ordered & had an item on back order. I received a follow up email & phone call. All of the items are great quality & I have already ordered more. User's...
"Impossible to contact these people, horrible service, damaged part and no response from them. NEVER USE THESE PEOPLE!!!"
They SUCK!!! CUstomer service doesn't respond, can't cancel order because you can't get a hold of this company. Part came damaged, didn't let me know at order...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Impossible to contact these people, horrible service, damaged part and no response from them. NEVER USE THESE PEOPLE!!!
User's recommendation: Buy by price, pay twice.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service follow up
- Customer service response to my inquiry
User's recommendation: The quality is worth the price.
Phoenix, Arizona
Still Waiting
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order order error, no contact phone number available
- Beautiful product
- Customer service is poor
Preferred solution: Deliver product or service ordered
User's recommendation: The product I received is beautiful and revived in a timely manner, but customer service is lacking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peabody, Massachusetts
I havent received credit for a return
- Potentially fraudulent return policy
- Waiting over two months for a credit on returned items
User's recommendation: You may want to consider stopping payment if you don’t get proper orders spilled or credit for returns. Their customer service is very lacking.
Cairo, Nebraska
Order error
Anaheim, California
Unhappy customers
User's recommendation: Make sure you purchase correct merchandise
Missing item.
Preferred solution: Deliver product or service ordered
Alexis, North Carolina
Can’t contact the company about my order. Phone numbers don’t work.
New Orleans, Louisiana
I have a problem with my order and have no customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niagara Falls, New York
It was not clear that I needed to use a credit card instead of my debit card. When I emailed them, they didn't address that issue, but they did say my switch plates were coming, and they arrived.
User's recommendation: I would use them again, just read everything carefully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Worth, Florida
Took my money
User's recommendation: KEEP AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Worth, Florida
NON RESPONSIVE
Forest, Virginia
Need oversized wall plate
Preferred solution: Let the company propose a solution
San Antonio, Texas
Broken product
Preferred solution: To get the same product resent
User's recommendation: Its hard to get in contact with in responding back.
Did not receive item.
- No pros
- Potentially fraudulent return policy
Preferred solution: Full refund
User's recommendation: Buyer beware
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Never heard of them.